We are committed to maintaining very high standards in the quality of our services and we welcome suggestions or comments from you in helping to achieve this goal.
In the event that you are dissatisfied with any part of our service, or costs or the advice you have received, then please raise the matter with the solicitor dealing with your work, or if you prefer with any of their colleagues (whose details are set out in our engagement letter) as soon as possible.
We always aim to resolve any complaints promptly and professionally. In the unlikely event that we cannot resolve the complaint, then you may still seek remedy through independent means.
In regard to legal work, this is through the Legal Ombudsman. Any complaint should generally be brought to the Legal Ombudsman no later than 12 months after the problem with our service or costs has arisen and within 6 months of your receiving a final response from us in relation to your complaint. Both of these time limit rules should normally be satisfied for the Legal Ombudsman to accept the complaint.
Contact details for the Legal Ombudsman are: Email: firstname.lastname@example.org; Tel: 0300 555 0333; By post: PO Box 15870
Birmingham B30 9EB.
We are also regulated by the Solicitors’ Regulatory Authority (SRA). The SRA works with solicitors, firms, other types of lawyers and non-lawyers to make sure they comply with its Principles, to make sure they behave independently, fairly and with integrity to best serve the interests of their clients and the public interest. If your complaint relates to what you believe is dishonesty or a breach of one of the SRA principles, you can contact the SRA. Further details can be found here: https://www.sra.org.uk/consumers/problems/report-solicitor.